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Cindy Rachlin’s Testimonials:Cindy was not only extremely professional, but highly sensitive to the emotional pain involved with selling an apartment where parents had resided for more than 40 years. The apartment was beautiful, but had never been renovated, so it clearly would need some work by the new owners. Yet Cindy recognized the inherent worth and attractiveness of the apartment and she artfully pruned the furnishings, keeping many pieces for the showing, and supplementing them with many touches of her own.

Throughout the process, Cindy was delightful to work with. She was always accessible, by mail, phone, or in person, invariably responding promptly, courteously, and helpfully.

Aaron M.

Cindy is immensely energetic and kind. Her intelligence and humor are immediately apparent as well as her devotion to the task at hand.

David O.

Her resources for having the apartment professionally cleaned and painted was well worth the work. Her advice to stage the apartment and selecting the best stager made all the difference in the world in attracting offers well within and above my goal.

Robert D.

Her advice on marketing allowed the pricing of the apartment in a way to maximize buyer interest and traffic. Within four weeks of the listing, there were five offers and ultimately a bidding contest between two prospective buyers.

Barry S.

She is energetic, honest and straight forward.

She knows her business and really helps to determine a realistic price that will sell your property. She makes you feel as if you are her only concern and your property is number 1 in her priority and that your property will sell. She gives 100% of her attention down to the smallest matter.

Marsha B.

Although the apartment was on the market at a time of consistently disturbing economic news, and when one-bedrooms appeared to be a drug on the market, Cindy worked diligently to find the right buyer, going above and beyond to get the sale done.

From the beginning, Cindy was always enthusiastic and extremely quick to respond to any phone call or email.

Lucinda C.

From the beginning, I felt that Cindy was my advocate and friend. It’s not easy to sell a New York property while living in Texas, but Cindy was always aiming for my best interest, and I was perfectly comfortable being 2000 miles away. She worked very hard to sell this property.

Liana B.

Cindy stepped in and became more like a friend or surrogate daughter and, with patience and compassion, guided my mother every step of the way.

Amanda R.

While we were in Florida for 4 months, it was comforting to know that Cindy was totally in charge. She was constantly in touch with us on all happenings by phone and e-mail. We heard from her almost every day which is highly unusual. She had weekly open houses and followed up on all possible leads. She made us feel that we were he only client at that busy time of the year.

We’ve bought and sold other properties in the past with other brokers who don’t compare to Cindy. She is a hard act to follow.

Sandy & Max

I was residing in Paris, France. The six-hour time difference could have prevented a problem, but it did not because Cindy is always available to communicate, on phone and, more importantly given my situation, on email.

Alan S.

Cindy was always available to answer my questions and take care of any problems that arose. I was unprepared for the mountains of paperwork and rivers of red tape involved with selling real estate in New York City but Cindy guided me through those mountains and helped me navigate those rivers. I couldn’t have done it without her. In a word she was outstanding and I couldn’t recommend her more highly.

Doug T.

She came prepared with a solid pricing and sales plan, she had a list of vendors to help me with appraising and disposing of the contents of the apartment and supplied me with a current group of recommendations from other sellers. I contacted each of the sellers and received rave reviews on Cindy’s professionalism, communication skills and acumen on the local real estate market.

She guided me through the onerous and confusing process of selling a co-operative apartment, of which I had never dealt with before.

Aileen W.

Cindy showed a complete knowledge of the process of marketing, contracting, and the closing of an estate sale apartment. There was never a call to Cindy that went unanswered, and when we received an offer for the unit, Cindy was there immediately to assist the buyer in putting together the application to the co-op board.

Mark & Karen A.

I found her experience, knowledge of the market place, honesty and her willingness to go the extra mile on our behalf, exceptional.

Cindy was right on the ball and always available if I had a question. She kept me informed at each step of the sale.

It was easy to see that she had her client’s best interest at heart during every stage of the sale.

Charles S.

“We have found the Elka Heino/John Benetos team by far the best.”

We have been investing in real estate since 1978 in the Boston and Manhattan, New York areas. Over the years we have purchased and sold 27 residential condominiums, office condominiums, and single family homes. We have had the opportunity to work with a large numbers of real estate professionals.

We have found the Elka Heino/John Benetos team by far the best. We recently bought a condominium in the Chelsea area of Manhattan. The service we received from Elka and John was superb. They also assisted us in renting the facility.

We take pleasure in pointing out something special about the Elka/John team. In the past we have worked with individual real estate professionals. While they have done a decent job for us, they have not always been available when needed. The team comprised of Elka and John is different. With the team approach, we found that one of them is always available and knowledgeable on every issue of concern to us.

We highly recommend the Elka Heino/John Benetos team to any person that is interested in the purchase & sale or rental of real estate property.

R. E. Investors

“While we had our own broker, we feel that it was Elka and John that brought the deal to a successful ending.”

We want to thank you both and congratulate you on your professionalism. While you represented the seller we feel that you also represented us. While we had our own broker, we feel that it was Elka and John that brought the deal to a successful ending.
Being non-residents trying to buy a co-op in Manhattan, we found ourselves with quite a few difficulties and obstacles that we had to overcome. And only with your help we were able to do so.

It’s remarkable and lucky for us, that we were fortunate to have met a seller’s broker that provided the service to help both, the seller’s party as well as us, the purchasers.

Thank you Elka & John, you are quite a team! Professional, honest and hardworking.

Raquel & Rafael C.

“I want to recognize the outstanding and highly professional attitude of Ms. Elka Heino and John Benetos”

I want to share my deep satisfaction with the service provided by Elka Heino and John Benetos to me for more than a year.
I am a very demanding customer with specific requirements. Elka and John understood me from the beginning, looked properties according to my needs, were available 24/7 and always with patience and a smile.
They made my purchase procedure an enjoyable experience, which I heard from my friends and peers at work can be a nightmare.
Prudential Elliman should be proud of having them in their staff.

Jose F. MD

“I was incredibly impressed with your knowledge, professionalism and amazing attention to detail.”
I would like to thank you for everything you did these last few months to make my apartment sale in New York a pleasant one. I was incredibly impressed with your knowledge, professionalism and amazing attention to detail. After just a couple of conversations with you, I had complete confidence in your ability to efficiently manage the sale of my apartment. This is even more impressive because my primary residence is in California. Elka and John did a fantastic job on keeping me constantly updated and ensuring that I received all the necessary paperwork and information to make my sale smooth and painless.

You certainly went above and beyond the call of duty by offering numerous open houses and private showings at all hours of the day and even on holidays. The marketing material was also better than any I have seen delivered in my mailbox or slid under my door.

Throughout the entire apartment selling process I have been impressed with your thoroughness, kindness, honesty and knowledge. It will be my pleasure to recommend you to anyone wanting to sell real estate in New York.

Leon S.

“This Letter is my personal thank you letter for The Heino Benetos Team for their high quality support they provided me.”

This letter is my personal thank you letter for the Heino Benetos team for their high quality support they provided me with in my recent search for an accommodation in New York City. They delivered a very high quality service during all the steps of the search, including a great support for the conclusion of the lease and the follow up actions.

Elka Heino was especially a great asset in this process, being able to listen to and understand my needs, and therefore only showing me accommodations that would meet my expectations. Her capacity to understand my needs and especially of great importance as I needed to find an apartment in a short period of time, which did not allow me to lose time by visiting apartments of no interest.

Her great professionalism inspires a strong confidence in her judgment, which is all the more important when you are a foreigner looking for the first time for an apartment in New York.

Elka was also a great asset for helping me to settle all the documentation related to the lease as well as the follow up, when some actions were needed to smooth my move.

Elka never counted her time during the entire process and was extraordinarily helpful for the procedures needed to enter into a new apartment. Against this background, I highly recommended Elka Heino within my organization for my next colleagues that will need to search for an apartment in New York;

Geoffroy G.

“Perhaps the most outstanding qualities were their individual and collective abilities to be supportive and informative to us throughout the process from showing to closing.”

This letter is written to acknowledge the outstanding services and support provided by Elka Heino and John Benetos to me and my husband, Gerard as we sought to sell our one bedroom apartment on West 57th Street in New York City. Prior to working with Elka and John, we had worked with two other real estate brokers. Each experience was disappointing with regard to a marketing plan and comprehensive communication.

Elka and John distinguished not only themselves but the standard associated with Prudential Douglas Elliman. They combined practical concerns with aesthetic consideration and consistently managed to keep us actively involved. Perhaps the most outstanding qualities were their individual and collective abilities to be supportive and informative to us throughout the process from showing to closing.

I’m sure you realize how rare it is to combine processional acumen with personal sensitivity. My congratulations on having two employees, Elka Heino and John Benetos, who exemplify that unique blend. With best wishes and kind regards.

Candace & Gerard M.

“I would recommend your team work and each of you individually without hesitation”

I am writing to thank you for all your efforts on my behalf in connection with the property I have acquired and already own. Your services to me, both in making a purchase of an apartment in Manhattan, as well as renting out a difficult property in Queens, New York, have been invaluable. I would recommend your team work and each of you individually without hesitation to anyone interested in investing in real estate in New York City.

Your efforts have been unflagging, even in light of some difficult times. I am sure that my real estate investments would not be as successful without your enthusiastic dedication to ensure that the properties are maintained well, and rented in good order to responsible clients.Again, thank you both for your outstanding work as a team.

Cecilia L.G, Esq.
President and CEO

“John and Elka were our exclusive agents, and they did an excellent job promoting our apartment, obtaining the best possible price.”

John F. Benetos represented us as our broker for the sale of our apartment on East 22nd St. together with his partner Elka Heino. John and Elka were our exclusive agents, and they did an excellent job promoting our apartment, obtaining the best possible price, and seeing the sale through to a successful conclusion.

John promoted our apartment aggressively through the internet, emails, newspapers; custom designed mailing and frequent open houses. He diligently followed up with interested parties and regularly provided us with feedback. He was knowledgeable about the real estate market and constantly researched other apartments and prices in the neighborhood to make sure that our apartment was priced accurately. He continued his promotion efforts with the same dedication and intensity until a contract was signed. After the contract signing, John continued to work with the buyers, attorneys and managing agents to ensure a successful closing.

John and Elka were wonderful to work with. During open houses and showings, they showed extreme care to protect both our cat and our belongings. They always made a point to arrive early for showings to make sure that the apartment was ready for customers. When we were out of the country during the closing period, John and Elka worked with the building personnel and movers to empty out the contents of our apartment and get it ready for the new owners.

John and Elka were dedicated to the sale of our apartment in every possible way. Their professionalism as real estate agents, combined with their friendly and committed approach, made it a pleasure for us to work with them. We are more than happy to recommend their services to other sellers and management companies.

David & Olcay G.

“I have never seen a more motivated more focused more tenacious real estate sales persons”

I am a Florida licensed attorney and a Florida Real estate broker. In my more than 50 years in real estate I have never seen a more motivated more focused more tenacious real estate sales person. My rental in Manhattan is a pre-war fifth floor walk up and in combination my co-op was rebuilding the only stairway in the building during the six month rental period making access difficult at best and impossible at worst.

Ms. Heino made uncountable walking forays to show my apartment during the worst Winter in recent memory, bad weather did not slow her down one bit, in fact it is my opinion that she accepted the problems of the rental as a challenge and opportunity to get her daily exercise on the job (if life give you lemons, make lemonade). Some shareholders consider my co-op management company as difficult to deal with, but Ms. Heino built a professional relationship with the property manager and helped my prospective tenant run the gauntlet of co-op board approval and move-in.

In my experienced view she is the ultimate professional and highly recommend The Heino Benetos Team for any opportunity in real estate sales or rentals.

Harry K.



1995 Broadway

New York, NY 10023

Office: 646.505.2215

Mobile: 646.648.2288



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